Design Thinking for AI Chatbots
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Who is this for?
- Infocomm media organisations based in Singapore
- User companies interested to learn about real life applications of AI Chatbots in Professional Services
- Those interested to learn how the basics of human-centric design thinking, principles and process can be applied to developing AI Chatbots.
What is this about?In this workshop, FindX will provide an introduction of Design Thinking and demonstrate the application of human-centred design methodologies in the conceptualising, prototyping, testing and development of AI Chatbots for the end user in the Professional Services sector.
FindX is an innovation consultancy firm which help companies to digitally transform by approaching their problems with a creative and human-centred approach to improve products and experience.
Programme:2.00PM WHAT IS DESIGN THINKING?
Overview of the design thinking approach, methods and framework. Showcase of case studies from Ektch and Find X.
2.30PM IMPORTANCE OF ORGANISATIONAL CULTURE AND EMOTIONAL INTELLIGENCE (KEY SUCCESS FACTOR IN IMPLEMENTING DESIGN THINKING)
Applying design thinking is not just about applying a process but also understanding the importance of your culture and how that could affect your implementation.
3PM GROUP PROFILING
Identifying your teams strengths and how you should communicate and apply empathy within your teams.
3.45PM CHATBOT HACKATHON
Problem statement: Develop a chatbot prototype to improve business process or enhance customer experience.
Teams will pitch their prototypes to one another as a way to round off the day
Summarising the key concepts of design thinking and how creative teams can implement design thinking, and what the potential pitfalls are.
Close and any further Q&A